Telephone Reminder Services

 

If you rely heavily on reminder letters and texts to bring your clientele back to you this is for you.

BHT Marketing Telephone Reminders, running since 2008, has achieved fantastic results

The concept is a simple one.  By actually talking to someone on the telephone you can develop a closer relationship and book the appointment there and then.  This saves the client the effort of having to remember and then book.  The client wins and so do you.

For example, booking MOT’s yields a return on investment of 3-4 times and our cumulative statistics show that response rates for repeat eye tests has risen from 40% to 58%.  If only 50% buy new glasses this means a significant increase in turnover and profit.

This service could benefit these businesses:

The Motor Repair Trade Opticians Vets
Hotels Conference Centres Limousine Hire
Clubs and Societies Tree Surgeons Event Organisers
Electricians (PAT Testing) Gas Safe Engineers Fire Safety

BHT Marketing Ltd have been helping Bromley Eye Centre over the last 9 months to develop a more personal outreach programme to our patient list.

From the outset we were aware that our database was inaccurate as the response rate from our letters was very poor. BHT understood our situation and were happy to help and suggested ringing through the list each month to achieve two things for us:
· Book eye-tests, where relevant and possible
· Clean the data to save us money in the future either for letters or Telephone Reminders

I have to say that BHT have been successful in this and have always been quick to respond to any refinements I may have asked for. Interestingly, because they are booking eye tests at the same time the exercise is more than paying for itself.

If anyone is looking for more eye-tests to be booked and/or to have their data cleaned in the process I would recommend BHT Marketing Ltd without hesitation.

Vinesh Patel - The Bromley Eye Centre