Telephone Surveys

Do you really know how your service is perceived?

Do you know if your personal approach is received well or not?

There is only one way to find out – Impartial Customer Satisfaction Surveys

BHT Telemarketing can carry out such surveys quickly and efficiently.

By asking no more than 6 questions we can find out if there are any problems or if all is well.  The questions will be along these lines, tailored to suit each individual business

  1. Were you greeted in a warm and friendly manner?
  2. Was your appointment on time?
  3. Were you satisfied with the outcome?
  4. Do you think we could improve our service to you, and if so, how?
  5. Would you recommend us to a friend or colleague?
  6. Are you happy for us to call again?

If customers have any issues, a pattern will emerge.

Now you will be able to improve your service and then tell all your clients about the improvements.

Win, Win