Do you really know how your service is perceived?
Do you know if your personal approach is received well or not?
There is only one way to find out – Impartial Customer Satisfaction Surveys
BHT Telemarketing can carry out such surveys quickly and efficiently.
By asking no more than 6 questions we can find out if there are any problems or if all is well. The questions will be along these lines, tailored to suit each individual business
- Were you greeted in a warm and friendly manner?
- Was your appointment on time?
- Were you satisfied with the outcome?
- Do you think we could improve our service to you, and if so, how?
- Would you recommend us to a friend or colleague?
- Are you happy for us to call again?
If customers have any issues, a pattern will emerge.
Now you will be able to improve your service and then tell all your clients about the improvements.