Call-Handling

Office Hours (9-5)

BHT Marketing Ltd operates a call-handling service that will provide cover during the working day.

Each client has their own dedicated line and each is programmed with its own “whisper” message so we know which company is being called.

This service is ideal for:

The smaller company who often has occasion to be away from the office and who doesn’t like taking calls on their mobile.

Companies who don’t wish to be disturbed during the day and who will return calls the following morning, first thing.

Some companies also use this service to take enquiries from their website or adverts they may have running.

 

24/7 x 365

(With recorded messaging service)

This service operates in addition to call handling during office hours and covers night time and weekends.

Each client will have a message recorded for them for the out of hours period.

During out of hours periods the system records each message received and and automatically emails the recording to the client.  This way you can receive the message but also hear the intonation of the caller which will give a better understanding of the urgency.

For smaller companies, this coverage ensures absolutely that no messages are ever lost.

This is particularly useful for taking enquiries from websites or adverts because it allows for 24/7 coverage.

 

Stand-by Answering Service

For those who only need call handling occasionally BHT Marketing Ltd operates a stand-by answering service.

Each client still has their own dedicated line programmed with its own whisper so we know which company is being called – the difference is the client will only switch their calls across to us on an infrequent basis.

This is a very low-cost option for the smaller business who usually has someone in the office and may only need cover for sickness or holidays.